Terms & Conditions/ Returns
** Customer Notice - As of 13th December, due to new EU regulations on GPSR (General Product Safety Regulations) we are no longer able to receive and process orders from EU countries and Northern Ireland **
We still ship to USA, Canada, Australia, New Zealand, Switzerland plus other countries on request, but you will need to purchase through Etsy, for sales tax and VAT added onto your purchases where applicable..
Purchasing via Etsy means this will all be handled by them and added onto your purchase automatically.
Customers in Canada & Switzerland can use this site and some States in the USA.
IMPORTANT: Import duties, VAT, tariffs, taxes, and any other fees imposed by YOUR individual country are NOT included in the item price or shipping cost.
These additional costs are the BUYER'S responsibility.
Returns;
** All Custom Made and Finished to Order headpieces are NON refundable/ non returnable, in line with the Consumer Contracts Regulations, which stipulate that customised items are non returnable, but they can be exchanged or altered **
Ready Made Items
Please email within 14 days of receipt of the item, if you wish to return for a refund or exchange.
You then have up to 14 days to return the item, at your own cost, in suitable packaging, with the same care & attention as the original packing, preferably in the original box.
It must be back within the 30 day window of receiving.
The item must be returned in a new, unused condition and not smelling of perfume, hairspray, food, smoke etc, please refrain from trying on for hygiene reasons..
Items in a non resalable condition due to any of the above will be subject to a 20% materials charge as the item will have to be disposed of and cant be relisted for sale.
Veil are non refundable, due to hygiene reasons, as above.
It must be well packed to avoid any damage and sent with trackable postage, which is at the buyers OWN cost..
Anything outside of these time periods will not be refunded, as in line with the Consumer Contracts Regulations.
Refunds are for cost of items ONLY, no shipping costs refunded.
IMPORTANT - For international returns from outside the UK, please mark your parcel RETURNED GOODS/ RETURNS
You will need to make sure that you use the correct forms for your country for returning goods to overseas destinations.
Any extra charges/customs duty incurred by myself from the above not being correctly done, will be deducted from the refund total or the parcel will be refused and no refund given.
Deposits, Rush order and Shipping Upgrades (Special or Tracked Overseas) are non refundable.
In all cases, email any problems, as we can arrange an exchange or make up an alternative..
Non Delivery/ Carrier Returned Items, if delivery is attempted and the package is failed to be collected or redelivered then anything sent back via the postal system will only be refunded for the cost of the item ONLY, not the postage costs.
Third Party/ Hotel deliveries
Please note, as the parcel will be delivered to a third party, not your residential address, we are not liable for any damage or missing items once it is in the hotels possession, proof of delivery will be available via a tracking number on the Royal Mail Website.
Nor will any returns be allowed for items worn then returned to avoid travelling and customs issues.
Packaging;
All items are posted in a recyclable sturdy packaging cardboard box, with tissue paper.
The utmost care and attention is given to ensure minimal damage in transit, although we are not responsible for any damage incurred to the packaging once it has been posted.
I try to use the minimum of plastic packing, so please recycle where possible..
Photographs: Although I try to ensure that the picture is as accurate as possible, the cameras image may not always reflect the image seen in person.
Colours of the items may vary very slightly compared to the picture, different computer monitors show colour in different ways.
If you are unsure, colour samples are available and more photos.
**Please note that all items are hand made to order and are made from natural materials, so each piece is unique and may not be totally identical to the picture on the listing.
The feathers are all individually unique, so no two are alike, and the materials from the dying process are not always totally perfect as we are dealing with natural products.
Each piece comes out very slightly different...but is essentially the same design.***
** Please note, all items are unsuitable for children **