Ordering & Shipping Info
As of 1st July 2021, all overseas buyers will be directed to purchase through Etsy, due to the new laws surrounding sales tax and VAT added onto purchases, especially countries in the EU.
Purchasing via Etsy means this will all be handled by them and added onto your purchase automatically.
Shipping as Normal, there will be some delays in delivery
I am working to add Etsy links to all the ready made items, please email for custom order pieces to discuss.
** International Shipping - Selected European Countries, Australia, New Zealand, Canada & United States ( non time sensitive orders only! )
Tracking Upgrade is available on request.
Please message with any enquiries before purchasing so we can discuss options.
**Please note some materials/ designs are subject to availability, due to my suppliers being unable to replenish due to Covid **
My creations are designed for any occasion and are affordable and easy to wear.
They are all individually handmade to order, unless otherwise stated as Ready Made.
This process will take currently 5-7 days, sometimes a little longer during very busy periods, this does not include the delivery time.
So please allow plenty of time for your chosen piece to be created.
I can do rush orders, but they are at my discretion and depend on the volume of work at the point of enquiry.
Any orders placed which need to be made up and posted within 24-48 hours will be subject to a £5 Rush Order surcharge, this is for prioritising the order, as all orders are made in date order on a first come, first served basis (This is a non refundable charge)
They will also have to be posted by Next Day Special Delivery.
UNITED KINGDOM SHIPPING-
All my items are sent by Royal Mail 1st Class Post
If Special Delivery is required an additional charge is payable of £3, please message for details and availabilty.
If you require an item in a hurry or within a week, the Special Delivery is recommended.INTERNATIONAL SHIPPING-
I ship to selected countries in the European Union, Ireland, United States, Canada, Australia, New Zealand, Japan, Norway & Switzerland.
Please email to check if I can post to any countries not on the list..
Parcels will be shipped by standard Airmail, an upgrade is available to the tracked & signed for service on request.
(Shipping times below are not accurate in light of the global pandemic, some countries & areas may take longer for deliveries.)
Shipping to Europe takes approx 7-10 days, USA/Canada approx 10-21 days, Australia approx 10-21+ days.
**Shipping times are approximate and are subject to change due to holidays, customs delays, pandemic hotspots and weather problems.**
*Please ensure that your delivery address is up to date, especially on Paypal.
We aim to post out most items within 1-2 working days (excluding weekends & public holidays) of cleared payment, Monday- Friday, with exception of custom made to order items.
Most parcels will have a Track & Trace reference number which you can obtain if you are concerned about your parcel, this number can also be emailed to you when the item has been dispatched.
If the post office has attempted to deliver but the item has not been collected from sorting office (after 7 days), and the item is returned back to us, you would then be responsible for additional shipping costs to redeliver.
All items are well packed in boxes with bubble wrap and tissue paper.*CHOOSING YOUR HAT
Advice and guidance is given at all stages of the ordering and making, to create a stunning headpiece that will be bespoke to you.
My aim is to give excellent customer service, so at the end of the process you will be happy with your purchase and most importantly.
Step 1 - Choose colour and style, if you are unsure of the colour, you can order colour samples, I do have access to a huge range of materials, so maybe able to colour match where possible.
All of the styles can be modified to suit, ie- veils added, feathers added or taken away etc.
Step 2 - How will it be fixed?
This really depends of your hair type and style and whether you have worn a fascinator before.
Headbands- These are the most safe and secure method, I use the thin metal ones, see picture.
Wider sinamay and ribbon covered bands available on request, but will cost more.
The metal bands are available in black, silver or gold, and its best to pick the colour closest to your hair colour.
The gold is best for golden blonde/ honey coloured hair, the silver for light blonde/ platinum/ greys..
Recommended for thin, fine or long/ loose hair.
Combs - The comb fixing is the trickiest of them all, as it really needs to go into an updo so it has a firm base to secure into.
I can either make it so the comb teeth go back and will push in backwards, which makes the piece sit flat, but is slightly less secure and would need extra grips etc.
Or I can face the comb forwards, so teeth are facing the front, which makes it more secure as it goes against the hair, but it does lift it slightly, so not so flush against the head..
But its personal preference really..
Clips - Are the next most secure fixing, I use two of the croc clips with teeth, which grip into the hair.
They work best in medium length hair or an updo, as it may swing a bit in long loose hair..!