Testimonials and Feedback
Every piece we make is handcrafted to order in Somerset.
Here's what some of our customers have said about their experiences.
You can read more on my Etsy stores.
Craftsmanship & Quality
"Oh my goodness, this is so perfect, beautiful and amazing. I have a small collection of handmade hair pieces but this one is the most breath taking and comfortable of them all. The artistry and style is just something so special that you can't buy anywhere else. I am so happy with my purchase I can't stop staring at it!"
— Ava
"Beautiful design — the picture doesn't do it justice, it's so much nicer in real life. Many compliments wearing this as no one else had the same. Thank you."
"Oh. My. Goodness. This fascinator is everything I wanted it to be and then some! It is so beautiful and I'm already trying to figure out how many different outfits I can wear it with. I will be ordering more!"
— Elizabeth
"My 3rd fascinator from Penni, arrived on time, great service and stunning as always. Highly recommend — I'm sure I'll be back!"
— Mary
"High quality material, exactly as shown online, speedy delivery, excellent communication with seller. Perfect match for my dress. Can fully recommend!"
— Alison
"The fascinator was finished to a very high standard and delivered in line with timing expectations. Will definitely come back for future purchases."
"Absolutely fantastic item, super fast delivery and well packaged. Came with instructions on how to fit. Fantastic service, highly recommended."
"The perfection of this Hatinator is remarkable. I would highly recommend. Super fast delivery. Customer service was above and beyond."
— Bernadette
"I ordered a tartan rosette for a Burns Night event. Arrived promptly and I am very pleased with it — it looks gorgeous, even better than it looks in the photos!"
— Linda, January 2026
"Love this to show my Scottish heritage! Made well and even came sooner than expected from the UK. A+ seller and would recommend."
— Deb
The Made-to-Order Experience
"Customer service excellent — the seller double checked the colour would match, which it did exactly. Very prompt and professional service, and a beautiful fascinator for my son's wedding. I would definitely shop here again."
— Lowri, North Wales
"Beautiful fascinator, just perfect for my daughter's wedding. Penni is very professional and attentive."
"I absolutely love my fascinator made to order for my son's wedding. I sent a picture of my outfit and discussed with the seller what she might do. Chuffed to bits with it. Highly recommend!"
— Fiona
"Penni went above and beyond helping to design and create 3 beautiful fascinators for my mother for Christmas. So delighted with the result. Highly recommend!"
— Deb, USA
"My fascinator which was made uniquely for myself after discussion, is absolutely stunning and perfect for the occasion! I valued the one to one service, the depth of communication to allow me to get exactly what I needed and the follow up service in terms of showing me what had been created to ensure I was happy with the item before I received it. Cannot recommend the seller enough for all round service and price point for a unique piece!"
"Penni was brilliant at looking at my wedding outfit and coming up with a really unusual and much admired fascinator — huge thanks and have already recommended to others!"
"Penni worked with me to get exactly what I wanted and made many great suggestions. The finished piece is lovely and beautifully made. Can't wait for another occasion to order another one."
"I'd give 6 stars. Thank you Penni for your time and patience. Service, honesty and commitment was always given to me throughout the long process of decision making. My fascinator is perfect and the colour matches brilliantly."
Communication & Care
"Seller was so thorough and made sure she understood exactly what I wanted. Communication was prompt and thorough. I can't wait to wear these items at our upcoming special events!"
— Rhonda, USA
"I messaged Penni because I needed a bow ASAP for my daughter. She was so helpful and shipped my order just 2 days later, arriving packaged beautifully. The bow itself — I am blown away with the quality, just perfect for my daughter's St Andrew's Day at school. Thanks again Penni!"
— Rebecca
"The fascinator exceeded my expectations and it was a delight to open the package — boxed with care and love. The colours complement my dress perfectly. I will definitely buy again and will highly recommend. Your customer service is excellent. Thank you."
— Yvette
"It is soo stunning! I ordered it to go with a regency cosplay and I couldn't be happier! The customer service was also amazing and very fast delivery to Australia! Would highly recommend this seller!"
"I couldn't recommend this shop any more. She was absolutely amazing and catered to my every need, answering every message so quickly. Product is beautiful and high quality. Extremely happy customer!"
"Awesome seller and beautiful well-made piece! Excellent communication and made sure I had my fascinator in time for my event, even with international shipping."
"Made and shipped very promptly, with good communication! Product was exactly as listed — very happy and had lots of lovely comments from people at the wedding!"
"The fascinator arrived promptly and in beautiful condition. It made it through an overseas flight without any incident and looked amazing!"
Inspired by what you've read? Browse our fascinators or explore the full collection — every piece is made to order, just for you.